MVL | Course Details

Winning and Keeping Great Customers

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Winning and Keeping Great Customers

Target Audience: Customer facing professionals in a service delivery system.

Primary Objectives

  • Enable the participants to see themselves through their customer’s eyes
  • Reinforce basic principles of Customer Service
  • Understand Customer Orientation: Attitudes and Behaviours
  • To help the participants learn aspects of influential communication and develop consulting mindset for meeting customer expectations

Indicative Coverage

  • Customer profiling and significance of customized communication styles.
  • Understanding of Communication loop and impact of various elements which affect the effectiveness
  • Listening to the voice of the customers
  • Communication and Service Orientation: Exploring 'words' that customers hate to hear from service providers
  • Building rapport with customers in real and virtual communication

Workshop Methodology

  • Facilitated discussions
  • Exploring real life scenarios through role plays, case-lets, observations and feedback
  • Training videos
  • Self assessments and guided feedback
  • Individual and group exercises

Duration
2 Days
Course Price
-

Contact US

MVL Consulting Private Limited

Address : #17, Laxman Villa Condominium, Paud Road, Pune, Maharashtra 411038 India 

Phone : +91 - 20 - 2546 6154

Mobile: +91 - 7030735350 / 9764835350

Email-id : info@mvlco.com

CIN No. : U31909MH1996PTC100429

 

Contact for Inhouse Programs

Head- Learning and Development

Name : Ms. Sangeeta Dokey

Phone : +91-9168 435 350

Email-id : info@mvlco.com

 

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